Can't praise the hotel enough, booked last minute due to a previous cancellation with another place and I am so glad we did as this hotel was fantastic.
Firstly we checked in an hour early and got an upgrade for 20 quid for a better room which was a great size and bed was really comfy.
Called room service at about 1.30am and they were happy to help, guy was really polite and professional and we were more than happy with the service we received at check in and out too.
Had breakfast included which was also excellent, well cooked and served pretty quickly.
Add to this the fact that my wife is Coeliac and the hotel were happy to cater to her with GF bread etc
If I had a complaint it would be the lack of bed side plug sockets as I travel with a Cpap and had to stretch out the PSU to reach halfway across the room.
Other than that absolutely fantastic and a great location between the hydro and some great local eateries and bars.
Shannon Kempton
5 out of 5
Amazing experience. Made to feel extremely welcomed. They even upgraded us on arrival which was a great surprise. Room was so nice no issues whatsoever, very clean, everything working. Staff were exceptional, really great service and free drinks as we never had room cleaning which I would’ve never expected. Would 100% recommend to others and would definitely return. Overall perfect experience.
Jeanne Sullivan Billeci
5 out of 5
This hotel had a fabulous vibe, stylish restaurant and bar and was genuinely dog friendly. It was close to a lot of attractions. The location was very central, which I appreciated because I like to walk as much as I can.
I was really impressed by the genuine hospitality of the manager, Hayden, who was incredibly helpful and kind. It's nice to find a place that cares for its customers and their pets without sacrificing style!
simon chiswell
5 out of 5
I had a business lunch here and the club sandwich was excellent. We received very friendly and helpful service from all the staff. The location was perfect for my business meeting, and I will definitely be back again.
Lynn Howie
4 out of 5
I love Malmaison normally but this was a bit of a let down. Good location and close to parking. Nice size room. Bed was comfortable. Room was on the ground floor looked directly onto a wall! Bathroom layout not great. Heated towel rail head height opposite loo.