Regus, MI, Royal Oak - Main Street

Matthew Sean 3 years ago

While the space was nice and original staff was great, covid times have resulted in spotty service and new fees. To some degree we were fine with that but the other day one of the staff decided to approach me and my coworker, who were wearing masks while on a zoom call and asked us to leave the coworking area if we are sitting together (masked), which we agreed and began to tell our zoom meeting we need to relocate. We qere a bit shocked at her abruptness and delivery but we did not push back. She then said, "Now" and stood over us like we were 5 year olds while we packed up. 2 days later I recieved new fees on my account that were for services we normally were helped with. I asked for clarity, removal, and a request for explanation for the service has not been mentioned before. Regus is highly defensive even on the corporate level and ever since Charli and Elvis left it hasn't been the same.They were excellent staff. Kudos to Josie for trying to resolve the matter and being proactive about it. Wish the other party would have been. For these reasons we are leaving Regus as the value, opportunities, and professionalism have generally declined, and costs are up.

Lindsay S 2 years ago

We have had such a bad experience with Regus Royal Oak. It took two months to transfer services here from another Regus location; we are not able to receive our mail because no one has ever been in the Royal Oak office when we have stopped by; and the manager threatened to send us to collections just a few days after issuing a new bill (when we always pay our bills on time and are a longstanding Regus customer at other locations). We have never been treated so badly as a client.

Prerna Lal 2 years ago

I've been trying to transfer my service agreement from Detroit RenCen (another terrible customer service location) to this office, sent in transfer agreement paperwork three times, and have gotten no response despite several calls and emails. Then they never seem to be at the front desk or answer their calls either. Rude and unprofessional. After they finally transferred the service more than a month later, I started getting threatening emails and phone calls asking me to pay for months of service we never had at this location. They're true con artists. Stay away from this awful company.