Regus, MO, Kansas City - Zona Rosa

Ken Ma 7 months ago

Customer service is helpful, but the home office policies are terrible. Indexing of rent increases occur early, and the locked in "rate" is invalid. They will always increase rent, automatic payments get messed up resulting in a default and you get random "late fees" even though you call and say you pay each month manually on time. I had to deal with this for 4 months straight even when there is money in the account. I have also started to take photos and document all payments to prove that they are paid, because card payments take a few days to show up, and so they claim there is no proof. When you pay, the system still says you owe money, and when you try to pay again, it will either keep saying you have a late fee, or the payment is $0, but still request you keep paying with no given receipt. When you ask for help, customer service is nice, but the home office will refute all errors on their end leaving you to pay more that you should and say that they can index you. If I were to use this service again, I would recommend pre-uploading all the money you need for the whole year at the beginning to avoid their system errors.

Cirilla Casanova 7 months ago

We used this place for our agency and they were nice at first to get you to sign the papers. The "fixed rate" is definitely not true, they don't explain that they increase your rent when they feel like it.

Benjamin Wallis 6 years ago

I travel to multiple Regus and this was by far some of the nicest staff I have met. Very helpful, engaged, and kind. They even lent me a space heater from their own desk because I was cold :-). Great job by this group!