Regus, ON, Toronto - Yonge and Lawrence

Adri a year ago

I signed up for a $54/ month mail box option that I never ended up using. It has been less than 3 months and I have payed more than $225 for a service that I am not using. They have my credit card information, bank information, and drivers license. I am scheduled for termination of my account for Sept 30, 2022. I doubt they will remove any of my personal information after this date or my credit card information. Julia Yanez, the Community Manager at this location is very forgetful of requests made by phone. I told her via phone that I wanted the free customer pick-up for mail. Unfortunately, I was charged an extra $25/ per month for weekly forwarding of mail that doesn't exist at that location. I called her a second time to fix this problem. Instead of refunding me the money she gives me back $20 as a refund. This is definitely a scam. Any company with ethical business practices would, by default, offer you a free customer pick up option. After the termination date of September 30, 2022 I will refuse to pay anything else to this scam company. My credit card company knows this. Julia Yanez Community Manager of the Regus location at 3080 Yonge st. Suite 6060 Toronto please delete my credit card information and any other information that I have with REGUS after the termination date of September 30, 2022. Do this and I will delete this negative 1 star review. You know who I am. My name is not Daniel Byrne.