Regus, ON, Waterloo - Waterloo

Nada Z a year ago

Save your time, don't use Regus! They are a franchise that doesn't care one bit about their clients. We have had a horrible experience dealing with Regus for the whole time we have had their services. We received our important mail late, there was a lack of proper service, and the website is not intuitive or user friendly. Contacting someone from the help desk has been difficult for no apparent reason and having no phone number to call for the help desk makes it seem as if we are dealing with robots. When I did get in contact with their help desk, they were rude and condescending when I voiced my issues. For these reasons, we will NEVER be using Regus’ services again for our business.

Jimmy C 2 years ago

This place is extremely unprofessional. Management is almost impossible to get ahold of. The signing process is borderline illegal back end loading, where we had to pay almost triple what we had agreed on. They are quick to get you to sign, but before you know it there's just bills galore that you did not agree to, as they fail to mention all the little details. Very poor customer service, when we made a complaint they did not even try to get us to stay, just basically said everything was our fault, you signed a contract and were still going to ram bills down your throat. Customer satisfaction is not their top priority, getting paid is. We contacted the police and a lawyer, and in all honesty what is being practiced here is borderline illegal. If you want to be taken advantage of then come here, and if not run. This place is a scam. The room's have no privacy whatsoever, and for what they charge, it's ridiculous, and should be half the price. TRUST ME- RUN! THIS PLACE IS TERRIBLE.... you can rent an apartment for the same price.

Sara Funduk 3 years ago

I have no issue with the local staff here, they were always polite and friendly. But dealing with Regus itself is an absolute nightmare. I found the office very noisy and had a lot of trouble working there. Loud talkers, people doing calls with no headphones, people playing music, etc. I tried to cancel my agreement, but I was a couple days too late. I was told there was nothing anyone could do, I just had to pay for the office for the next 6 months. And of course the price had gone up. So I spent thousands of dollars on an office I literally never went to. Over those 6 months, there were hundreds of dollars of extra charges. Coffee that I opted out of, "restoration charges", renewal fees, and other random fees... and every time something like that happens you have to call or email Regus support. It took hours on the phone and tons of emails to _sometimes_ get my money back. You also need to request to get your security deposit ($2000) back. I haven't received it yet and I would not be surprised if I never do. Please run far away from this company. I was warned by someone else and should have listened. Renting an apartment to work out of would be easier and cheaper. Regus wants to squeeze every penny it can out of their customers.