Regus, ON, Burlington - North Service Road

Barry Meakings 2 years ago

To start off the pricing they give you online is no where near what they actually charge you. They get you set up and link your card number and start charging you random amounts all over the place. None of which are the same amount so it is impossible to track what they are for and LEAST of all WHEN they are for. They can charge you for coffee service for three months when you explicitly said you don't use it. Then you spend forever and a day trying to get credited for the amount. When I signed up they gave me a "two months fee rent" option incentive. Which is in most cases "you don't pay rent for two months" Then they wanted a two month deposit up front after I signed the contract. So I then asked how does the free two months work. I was then told it was "pro rated" amongst the rest of my rent. Then they charged me full price for the "two months deposit" which as you can imagine is quite a bit more than my regular pro rated rent. This deposit they hold on to until you have FULLY payed out your lease. They then charged me the full rate for my second month. To which I inquired about and they said they were going to give me the two months for free. Not pro rated. I then received an ASTRONOMICAL invoice for the following two months that was to be payed in 15 days. Trying to get a straight answer made me get all the way to the billing department where she explained the insane way they do invoicing (never at the start of the month always a month or 15 days ahead) I then got to the end of my contract and decided to cancel my services via e mail in writing. They did not take that as "proper cancellation" and they auto renewed my account for another year then when I did not pay for the new year they sent me to collections for TWENTY THOUSAND DOLLARS. I then had to argue that I DID in fact cancel in writing and they then decreased the amount that I needed to pay when they still have half of my deposit. They have now started charging my card for over $600 for god knows what AFTER I have obviously canceled my contract with them and am dealing with their collections department. Would not recommend this business service to anyone.