Spaces, TN, Franklin - Spaces Mallory

Joshua Mackens 3 months ago

Left it a 2 star review instead of a 1 star because while I was there the offices were clean, easy to access, etc. The reason you should be concerned here is the way Spaces (who is owned by Regus apparently) handles their billing. They will seemingly nickel and dime you. Upon move out from an office, they will charge you an "office refreshment" fee. Mine was over $300. This is for any issues for the office, like a security deposit for renting a home or apartment. The only issue is when you sign an agreement with them, they already take 1-2 months rent (I can't remember how much) and hold that as a deposit. Not only that, they don't even look at the office to see if there are any issues and then refund you what they didn't need, exactly like a security deposit. They just keep it. Also, I wasn't notified I had to pay the "office refreshment" and within 2 weeks they charged me a late fee of $40+ on top of that. A late fee for 2 weeks? And a fee for another unnecessary fee? That's wild. Not only that but when you move out you have to request your security deposit back through their online platform. They don't just give it back. They make you log in and go through a specific process. And if you don't know you need to request your security deposit (I assumed they would just refund it as any responsible business would upon move out, which was my mistake), they start deducting $50 from it each month at some point for a "retainer maintenance fee". I mean, really? Why do they require a security deposit, then charge an "office refresh" fee, charge you a late fee in 2 weeks, then require you to request your security deposit back through their online portal, and then start deducting money from it? Seemingly, because they want to take any money from you that they possibly can. If you want a place with nice offices and don't mind watching your bank account, remembering every little detail of your agreement, and staying on top of a company to give you your money back, this might actually be a decent place for you. The building is nice, offices are nice, etc. But if customer service is important to you and it irks you when a corporation tries to take money from businesses for arbitrary reasons, I'd stay away. Their response when I asked them to reverse the late fee for the "office refreshment" and to give me the $50 a month they were calling a "retainer maintenance fee" and were taking out of my deposit because I hadn't requested it back yet? "the mentioned fee was notified to you upon your agreement with our service, which was displayed on the terms and conditions." What an awesome customer service response. Read that fine print people. It's honestly embarrassing for a business that provides services to the business community to be so poor at supporting those same businesses through great customer service. It feels like Spaces is not out to help you, they're out to help themselves through you. Disappointing. --- In Reply To Owner Response: My name is the name on the account. You can easily look it up. This generic reply is even more disappointing. Had you taken the time to look up my account, I'm sure you would have found it. I've already opened a support ticket. It’s like you didn’t even read my review. But this is what I would expect from Spaces. Can’t say I’m surprised. A funnel to the “Help” team at Spaces, which I’ve already done, only to be told no. You guys should read the reviews instead of just issuing a standard reply. It makes you look even worse.