HQ, WI, Brookfield - Brookfield Square (HQ)

Melissa Schulz 2 years ago

Disclaimer: This is the WORST service I have ever had. My claim was submitted at the end of January and I received a letter in the mail dated February 8, 2021 with my insurance claims representative. I was hopeful, but this has turned into a nightmare. I have called almost weekly since but conveniently my representative is always out to lunch or not in the office. I am starting to wonder if this person even exists. I have received NO communication or phone calls back even after the secretaries time after time would say they are escalating the issue. It is May 28, 2021, so I have had damage in my kitchen for almost 1/3 of the year without even talking to this representative one time. Today, as I called again, and again as my representative was "out to lunch" as usual the secretary said it shows the account was closed and payment had been received. I haven't even talked to my representative one time, let alone received any sort of monetary payment. I am appalled that we have companies who are able to treat people this way.