Basepoint, BROMSGROVE, Bromsgrove Enterprise Park

Nathan Brown a year ago

Disgusting and disorganised. Booked a room here for a meeting with a member of staff and surprised when a month later I received a threatening email from a debt collection company. Apparently we had not paid the invoice for the room hire (which was never received to my knowledge). Instead of sending a polite reminder, this was sent to a debt collection company! This is not how to run a debtors process. As we had not received the invoice, it was cleared in our next bi-monthly invoice payment run and on the day it was cleared, the debt collection company emailed requesting proof it had been paid!! Clearly, if they'd bothered to check the bank statement they would realise it was and with the required reference. Let this be a warning for anyone else planning on booking this space. I'd stay well clear. Honestly, I'm disgusted at the process this company employs. If we'd received the invoice in the first place and refused to pay it, i'd understand but to send straight to a debt collection agency with literally zero reminders (as oversights do happen occasionally on both sides) is nothing short of shocking and abysmal! I recommend going elsewhere.

Nigel Self 2 years ago

Very nice modern offices ...good facilities and easy parking. Very helpful staff on reception and a nice quiet area with meal and drink making equipment.

Hiren K 4 years ago

Great parking facilities and fantastic service from staff. Location not the best and would be handy if there was more food places nearby