Basepoint, SWINDON, Westlea

Green Beans a year ago

Completely agree with other reviews about the ridiculous introduction of parking charges. This cannot remotely be justified considering the out of town location of the site. I hope businesses vote with their feet and leave the site. Shocking exploitation.

Su Bhagi a year ago

I have been working from this Centre for almost 17 years and have had no problems at all, until recently. Car parking fees have now been introduced to both tenants and visitors, which I think is ridiculous. Surely the management can see that this is less attractive to potential licencees, especially as other business centres don't charge people to park their car? The car park payment system itself is a faff - it's app based, so those who don't use apps or online banking (eg my elderly clients) will be put under unnecessary stress and may even stop coming, which will negatively impact my business. I enquired about moving into a smaller room in February this year and was given a quote for the license fee, which I was happy to pay. I was told however, that I would need to wait until the carpet in the room was replaced (due to happen in March), so I agreed a start date of 1st April. After waiting over 2 months for the carpet to be replaced, missing my 1st April deadline, I was given a date for this to happen (in April), as well as an updated contract with a new license fee, which had increased by 16%. At no point was I told that the license fees were due to increase on 1st April, so I feel rather duped! Especially as the room had been empty for many months prior to my enquiry so I really don't know why there was a delay?! I feel disappointed writing this as I have enjoyed many years working from Basepoint and the building itself is well maintained, however, the management don't appear to be customer focused at all, so I am now looking for a new premise elsewhere.

Chris Cook a year ago

Absolutely useless. Charged restoration fees after promising that we could put the unit back to standard ourselfs! Put out rent up by 200 pound after us being there for only three months . Failed to send us any correspondence which ended up with late payment fees. The staff in the building send you to the call centre for all account help who are all American and send you around in circles. If you are considering starting up a new business stay away from these useless unprofessional unhelpful crooks