Regus, DE, Newark - Christiana Corporate

Divine Apology a year ago

Perhaps the other services work well, but I don't recommend renting an office. I signed a service agreement on in mid March. At that meeting, I was asked if I wanted a dedicated office line. I said yes, as I would be running my business there full-time. I emailed about the phone line as I wanted to create marketing materials to give to my current clients as well as prospective. I was assigned a phone number on 3/16, and told that the phone would be installed around the 1st of April. I also communicated with someone from IT, to whom I told that my only tech need would be a desk phone. When I asked staff about the phone after moving in on April 9th, I was told a “ticket would be put in to request a phone.” Huh? What makes this most damaging is that I invested in marketing materials that I dispersed to both old and potential clients. I was informed by several of my clients that the number on the material is to a phishing scam. It goes to a recording “press one to continue this call in English, " then, "receive a $100 retail voucher for making this call.” I have reached out to the CEO regarding my concerns...CRICKETS! No one seems to be concerned about how their unprofessionalism is impacting my business. There is no follow up, just shrugs and, “I don’t know why it’s taking so long.” I am actively looking for another location. Update: I'll look into my account to see that I have been billed incorrectly. Supposedly, a ticket was initiated on my behalf by the front desk, but it will take weeks to correct.? Stay away from this company.