Regus, LONDON, London Bridge - The News Building

Robert Weston 5 months ago

20 min wait to get into rooms they charge per hour for!! Terrible service. Other Regus locations are quite good, used about 25 of them. This is the worst. It's right next to London Bridge so they have so many customers service is probably not a concern The owners response below (about it being related to details being required in advance) is both untrue and misleading for multiple reasons 1. My details are all pre-provided (as I am member of Regus) this includes name, address, email, phone number and credit card. I.e They knew who I was before attending 2. No email requesting those details to be re-sent was sent out ) I re-checked all communications. ) 3. None of the staff took any of my ID, or details on arrival! They just confirmed the name of the booking 4. The delay was not in getting a pass - it was a person "coming down the stairs to escort me up". They used a variety of other reasons on the day including "busy lifts" 5. Two of my colleagues who arrived separately and had not provided their details only waited 10 minutes (not 25) 6. At no point did any member of staff attempt to provide this "version" of the facts The delay was simply down to a person from Regus being unable to come down a flight of stairs to pick me up. As Regus gets paid per hour - being efficient with clients time is not a primary incentive.

Joshua Lee 5 months ago

This is a bright and spacious Regus to work out of. The only downside is that the entrance procedure is a bit complicated: Someone from Regus needs to come to reception to sign you in, and you will need to go through a security scanner and have your bag checked.

Magda Rozczka a year ago

Regus - IW Group. The worst office space in London! I'm afraid they have serious cash problem. Be careful. Constantly problems with the service. Overcharging, hardly to get the refunds. It is a nightmare to do any business from Regus offices. Instead of focus on running my business I'm constantly in a battle with the service people to get things done, to get the service as per the agreement. Avoid that location! As an update. Left the office center and now another battle to get the deposit back! Refunded partly late! I've issue a late fee charge against them. They responded that they deducted from my deposit a charge for an invoice, which was in fact paid, so after few emails they finally refunded some of that, claiming now that they charged me late fee for this invoice being paid late! But they refuse to pay late fee charged to them by myself. In fact they charged me for leaving the office - restoration fee ("normal tear and wear of the office", then on top of that they charged me another for painting the office! which is part of the normal tear and wear! They are terrible crook business! as an reminder, Regus paid dividends to the shareholders on the beginning of Covid, then filed for bankruptcy, which then was taken over straight the way by IW Group! continuing the same fraud policy of screwing customers off! Court case to the way!