Regus, NY, Manhattan Midtown - 260 Madison

Chanelle D 6 months ago

The people running this office is absolutely incompetent. They created two contracts under my company and couldn't figure out how to cancel one over another. In the meantime, they kept charging me all these fees and the bill amounted to over $1000 USD in 3 months. Here is the problem with this location: - The office managers in this location can not seem to get their accounting people to make basic adjustments to your bill - There is no way to easily call the billing department if you have an issue. When you log into your account, the options to choose "billing error" or "contract issues" is not available - You can only write an email which takes days before you get an answer. - Had numerous tickets created with NONE resolved and answers were irrelevant to my original question. - You CAN NOT reply back to the ticket you receive from their customer support. It is a ONE way conversation. - Regus is an absolute joke. They are running circles with each other. Nothing resolved, endless conversation. I had about 50 emails going back and forth for over 4 months to try to get them to cancel the incorrect contract and adjust the final bill. In the end, I never used their service but now on the hook to pay for their errors. I'm filing an official business complaint for this company. Absolute incompetence with billing department, customer support and management. Before you consider this company and this specific office, check out the thousands and thousands of complaints on Trustpilot and other reviews. Save yourself the headache and find another office to rent *** You tell me to contact you via facebook but there is NO ONE on messenger and the only links that exist sends me back to your website where there is not easy way to get in touch with one person to resolve a simple issue. Make it easy for your customers to get the help they need instead of sending them in a loop.