Regus, QC, Montreal - McGill College

James Fraser 6 years ago

Set up this virtual office as a local mailing address but never received any mail that was sent. Cancelling the contract is a nightmare and they continue to charge my cc. Signed a 3 month contract and cancelled after 2 months. They claim that a minimum of 3 months notice can be given once the contract term ends but the agreement states only 2 months is required. Even though I paid the first and last month in advance and they confirmed they received my cancellation they are not honoring their terms and agreement that I signed. I was told by Regus not to contact my credit card company to file a dispute (Visa can only reverse charges within the last 90 days). Should have paid for 5 months, so far they have taken 8 months ++ and no response to resolving the issue.

Nael Asad 5 years ago

Worst customer service ever. For two weeks, I tried to reach their area manager, left 3 voice mails on her cell, never got a call back. Called their head office in TX and scheduled an appointment through them. The appointment was scheduled at 10:30. I was their on time. After 20 mins of waiting, went back to the receptionist who did not seem to have taken any action. She called the person I am supposed to meet to discover he is in another city. I do not understand what on earth the receptionist exactly did after she checked me in. I found it ridiculous me as a client have to chase their people and wait two weeks for someone to return my calls. I do not wanna deal with such company even if they offer their service for FREE. Complete lack of client appreciation and respect of their time

Alexandre Michaud 7 years ago

Ideal for renting offices. Great people working there. Always smiling.