Regus, CHERTSEY, Hillswood Business Park

Company Director a year ago

AVOID at all costs! Detailed below are points all prospective tenants need to be aware of: The centre as a whole has sub standard management, reception rarely greet you often being ignored. The centre staff would enter our offices without permission even while we were having phone calls with clients etc. A true lack of respect and privacy for an FCA regulated business. The staff would return post to the sender if the company name was slightly different, one time a cheque was enclosed for over £30,000 for payment for our clients insurance policy which therefore couldn’t be renewed causing the client to be off cover and exposed for their multi million pound assets which if an incident had occurred would have been Regus responsibility, this is unacceptable and a pure lack of any kind of accommodation. No compensation or apology for this. Irregular heating, often breaking so it was either too hot or too cold. One day boiling at 26 degrees the next day freezing at 16 degrees, I had a thermometer in our office to show this. No compensation or apology for this. It is still broken by the way. I got 3 punctures in my car tyres that cost £400 each, I was reassured the car park was monitored for debris, clearly this was a lie. I have photographic evidence of getting a puncture at the office. No compensation or apology for this. A forced and unwanted office move from first floor to ground floor with under 24 hours notice disrupting our business significantly. No compensation or apology for this. Batteries dying on the door leaving us locked out for hours. A major disruption to our business not being able to answer calls, no access to the computers etc. No compensation or apology for this. When we moved offices, late fees were taken when Regus was at fault not us, took us 2 whole days to decipher the complex billing system. Regus admitted fault and refunded the late fees which took two weeks to receive. Wasting my staff time costing me money when they should’ve been doing actual work. No compensation or apology for this. Parking tickets issued with no warning the parking attendants started working again after lockdown. Spending time asking for the parking firm to void the tickets. No compensation or apology for this. Forced to buy food from the canteen, not allowed to eat our own, healthier, food in the dining areas. Forced to eat lunch in the communal office areas while other members worked. Our guests were told to leave communal areas and could not be there. Unacceptable. The men's toilets were filthy, most cubicles out of order, other cubicles left with no toilet paper, dirty and often not flushed. Never cleaned properly. Not even any antibacterial soap provided or alcohol gel supplied in the toilets during a pandemic! The women's toilets. The cleanliness/lack of toiler roll. On one of my teams my first week there a wooden beam fell off the wall and hit her head! No compensation or apology for this. The cleaners/bin situation - they stopped taking our bins out and hardly cleaned or hoovered. The centre removed all alcohol gel from the whole place. Car park spaces were often double parked in the front car park leaving little space for others. They didn’t get tickets though! Now Regus are withholding my £1000 deposit as a ransom and demanding the £673 restoration cost to cover cleaning when we haven’t been in the ground floor office very long so it is in identical condition as we received it. Unjustified.