Regus, VA, Richmond - Truist Place Downtown

Brianne Fisher 7 months ago

The location itself is fine and in-office staff have been helpful. However, the parent company (Regus/HQ) is terrible. Twice, at two different office locations (Truist Place and The Boulders), I had several co-working desk reservations cancelled because they allowed another client to "permanently reserve" the desks. They will not offer refunds or allow you to terminate your membership agreement early. Instead they will keep billing you for the period of your agreement and tell you to find a desk somewhere else, even if there are no locations convenient to you. Edit to add: The saga continues. I had already called and put in a request online for assistance (which is the only option and makes working out issues extremely difficult), and the person wrote back that they would not refund my account: "Please understand that we have to know your plans in advance, as we base our business on signed commitments from our customers." Clearly this company does not understand "commitments" and does not care that I DID let them know my "plans in advance" when I made the co-working desk bookings, which they then cancelled.