Regus, CAMBRIDGE, East Road

S O 5 months ago

09June, I have contacted complaints managar in Cambridge but nothing change. YOU CANNOT REALLY EXPECT service which worth the payment. I really do not recommend to contract regus Peterborough or whole UK branch. They let theft happened on March 2023 but no one takes any responsibilities till now. I had a dedicated desk which I can leave my stuff under my responsibility, that's what the staff A said. The room has key and only contracted some people can enter. I all know them and they also leave their stuff. The actual room was leaked the other day, so the staff A offered me another room as alternative room. She(the staff A) never told me they use this room for other purpose and let MANY UNSPECIFIED UNCONTRACTED people stay in this room.(Actually as patitents waiting room of GP doctor) Then this disaster theft happened and my laptop, 2nd phone and other accessories were stolen. The day after, because I did not know they let such poeple in, I just talked and asked to the staff A&B about this. I was thinking it is my fault fisrt but the neighbor of this room witnessed me they let such people in. She staff A just tried to hide what she have done. This is really not professional either sincere. The staff B said "I even left my stuff my room, but never happen such thing!." before the other staff B was explained what the staff A have done. But after the other staff B seems to be talked about what the actual staff has done, she changed her attitude as "no compensation as T&C!!" "You cannot say it happend during then!" What they insist was I have to proove this happend during then. They even told me they have checked with GP and the GP witnessed no other peoeple get into this room, but actually the GP kept coming out and in according to the neighbors, how the GP can proove this??? I, of course, know T&C but it should be after what they clearly do proper work for my contract and payment. Also they cannot insist wrong evidence or excuse!!! Many other people in this floor also leave their properties too, but what can believe? I have send official complaint letter to REGUS UK office in London, but they haven't answered yet. YOU CANNOT REALLY EXPECT service which worth the payment.