The Lanesborough

Pritsana Wannasa (Prissy) a month ago

This is the best hotel in London, excellent service, you feel welcome every step when you are in the hotel, all the staff are so helpful and friendly. Also I took my dog to stay here, she loved the room and enjoyed her time in the hotel. It is great location for her to go out for a walk as well. I could not recommend enough for people who wants to spend quality time with your love ones.

luke xu a month ago

update After sharing our concerns, George from the hotel staff personally listened to our complaints, offered a sincere apology, and provided us with an upgraded room promptly. The new room met expectations and was much closer to what the hotel advertises. We appreciated the gesture and the effort to make things right. Thanks to this, we’re updating our rating from 2 stars to 4 stars. While our initial experience was disappointing, we recognize and value the hotel’s willingness to address the situation professionally. We might have just been unlucky, but the room we were given was an absolute nightmare and nothing like the photos on their official website. The in-room tablet that supposedly controls everything was completely dead on arrival. The lights flickered constantly, creating an eerie and uncomfortable atmosphere. Our room was right next to the elevator, and the noise from it made it nearly impossible to sleep. The ceiling was not only extremely low but also sloped like an attic, making the space feel claustrophobic. The water was barely lukewarm and kept fluctuating in temperature, and despite the hotel’s website stating the room included a bathtub, there was none. To top it off, they called this an executive room. When we raised our concerns, we were told no room change was available on the first night, and both the front desk and the night manager couldn't make cancellation nor guarantee a change or refund for the following night.

Charlotte Mak a month ago

Wonderful experience of the bridgerton afternoon tea. Staff were friendly and attentive. The setting for the afternoon tea was lovely, the room was pretty and plenty of light which was nice! Good selection of sandwiches and cakes too! You got 4 cakes each and a larger one to share. The thought and detail of the afternoon tea was brilliant. Would recommend and would do again!