The Rutland Hotel

Alice Angliss a month ago

Very nice staff and convenient location for us. Lighting in our room was unpleasant - a choice between strange blue spotlights in the ceiling or bedside lamps that made a very loud buzzing noise while switched on. Very comfortable bed and fantastic breakfast in the morning.

Carpe0Diem8 2 months ago

I stayed at this hotel for a work trip and I would not recommend it. If I had paid for the hotel myself I would not have stayed. My single room was very small, and badly lit, with few electricity points, it was not a pleasant environment in which to sit. There was no double glazing on the window, which was in poor repair and opened straight onto the garden with very poor security. The fabric of the room and some public areas generally is in disrepair- frayed upholstery, chipped wood, cracked walls and ceilings. The security is poor- no deadlocks or chains on doors and reception rarely staffed. The freshly cooked breakfast was tasty but the service from staff, the number of staff, and the organization of the breakfast service each day were inadequate, and I did not feel the breakfast was good value for money (£10 pp). The bar and restaurant did not seem to be open during my stay and the only drinks available were from reception (very pricey). Staff were not easily available (reception was rarely staffed when I went past) and were not helpful or proactive in addressing issues. I do not believe this hotel should be advertising itself as four stars, and the low prices are the best indicator of the low quality and service all round.

Marisa Taylor a month ago

The hotel is easy to find but has a very small car park which never seemed to have any spaces. The alternative is paid on street parking which soon mounts up over a weekend. We didn't take breakfast as we needed to go out early each day but £12 per person also sounded expensive! Our room was nice and quiet at the end of the hotel. Perfectly functional for 2 of us, plenty of tea and coffee etc and comfortable beds. Nowhere to put toiletries in the bathroom and no glass for toothbrushes. Good powerful shower and big towels though. Reception staff were friendly and welcoming but unfortunately let down by housekeeping who managed to leave our room open and unlocked after cleaning it - more care needed!!