Regus, TX, Irving - Las Colinas The Urban Towers

Ryan K a year ago

Worst experience I've ever had with any office building. Not only were they unprofessional, they also never reply or answer any email or phone calls. They also charge me a ridiculous amount of money for an office I never used. The management at this building is probably one of the worst I've ever experienced, stay far away from this building. You can get a much better office and management experience elsewhere.

Donald Fox 2 years ago

With my wife working from home, circumstances and space sent me looking for an office to rent. Michael Sturdivant, the sales director, offered me a month to month plan where I could move out if I gave 30 days notice. The rent amount was fair at $321.00 per month for a private office. I had to leave a retainer (which he said would be returned if I cancelled), the prorated rent for the end of May along plus rent for the month of June. Just days after I signed my wife's work called them back into the office. I figured that's life but thank goodness Michael had the month to month plan.. I gave notice on May 28th. Over the next month the office worked with me coordinating the move out. They even gave me guidance on how to request my retainer refund. At the end of June I moved out my stuff, surrendered my key and security card and was told my retainer would be sent into my account in 30 days. Now my account shows I owe $260.00. How's that after I pre-paid everything? They are now telling me I owe $211.00 for "restorative services" and are charging me a $56.00 late fee for that. Restorative? I have spent more time typing this review than I spent in that office! Not to mention I did a walk through with the manager when I turned in my keys. It is in perfect condition. My regus account has showed irroneous charges and confusing and/or incorrect invoices since day one. No one mentioned a past due invoice during any of these interactions because they know its a trap. They made me feel comfortable in signing by saying I would get my retainer back if I gave proper notification. They were professional and informative during the cancelation/move out process. My point is they had countless opportunities to disclose this BS charge and went out of their way to be silent about it until now. And go figure... the sales director won't respond. Rent from Regus if you like but believe nothing they say. Most used car dealerships wouldn't tolerate lies like this but somehow it's acceptable at Regus. It's not about the money its about being lied to and taken advantage of. Lies and omissions to secure a sale. If the 321 per month isn't enough charge more rent and be transparent up front. Ethics is what they call it. Now I will make getting my money back a full time job.

Jasmine Lemons 3 years ago

Sara who is community manager is phenomenal. She went above and beyond to help us to find best office for our business and made us feel so comfortable and welcomed. Please definitely talk with her if you need office for your business.🙂