Spaces, VA, Alexandria - Spaces Duke Street

Lee Moran a year ago

I am currently in my third year as a private office customer. The facilities are generally well-maintained and the front desk staff are friendly and helpful. However, I cannot in good conscience recommend this company to anyone. After one year of liking the office I signed a two-year renewal in Summer 2021. When offering a contract, the sales staff do not disclose that buried all the way on the last page of the terms and conditions is an "indexation" clause which states that if you sign onto a lease longer than 12 months (ostensibly to save money on future rent increases), they will simply raise your rent every 12 months anyway, without notice. They claim this is tied to an inflation index, but none of their documents explain where the number comes from; it's purely at their discretion. The terms and conditions I signed stated quite clearly that my rent would increase 4.8% after one year; when the one year mark hit, it instead increased 9.6%. When I brought this to Spaces' attention, their explanation was that they had changed the indexation amount in the House Rules in July 2022 (one year AFTER I signed my lease) without telling me. Since the House Rules claim they "may change from time to time", Spaces takes this as license to increase your rent invoices at any time, with zero warning or recourse available. Deceptive, dishonest, unprofessional business tactics in every way.