HQ, TX, Plano - Plano on Park

Jarret Willey 3 years ago

My growing business needed a space to receive mail, book conference rooms for clients, and eventually an office to rent. This would allow my company to grow at a nice pace and conserve cash for other items such as marketing, accounting, etc.. The front desk was not polite and went through several people while I was there, and one receptionist was so mean that my clients noticed it. I booked a meeting room online with the Regus app and was going to meet 7 of my clients that day and found out that they were closed for presidents day and no one was there to open room for my 7 clients and when they charged me for the room for the day and did not let me know that they would be closed. The customer service is almost impossible to talk to and reach for any issues you have with your account, and it took me a month to get a refund for a room I didn't get to use. The customer support line couldn't cancel my contract or help for the monthly fee for mail service and a year from the date I moved out of this place I'm still being charged for a service that I'm not using. If you are a growing company then look around at the other places of this nature before signing a contract or using the service of this entity because it will save you a lot of grief later on. I will never use the services of Regus again, and I warn every client of my experience there.

Ashish Patel 5 years ago

Stay away from Regus. They trying to rob us after being multiyear customer with them. Worse customer service. They will agree to every thing before you sign up and do not honor that later.

Joe K 2 years ago

Sarah and Patty are so helpful and friendly. Ask them for help and they provide assistance right away. We’re grateful for their help all the time